Privacy Policy
This Privacy Policy explains how CycleFix Hub processes personal data when people use the website, contact the workshop, request bicycle servicing, or arrange related collection and service steps. It applies to the site operated for the workshop business and describes the main categories of data, the purposes of processing, sharing practices, retention, and available privacy choices.
Your Privacy Rights
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion where retention is no longer required, or restriction of certain processing. A person may also object to processing in limited circumstances or ask for clarification about how their data is used. Some requests may be limited where we must keep information for legal, accounting, or operational reasons.
How to Make a Request
To protect privacy, we may need to verify a request before acting on it. We will review the request, confirm whether an exception applies, and respond within the period required by law or within a reasonable time if no specific period applies. If we cannot fully comply, we will explain the reason to the extent permitted.
Data Retention
We retain personal data for the period needed to manage inquiries, bookings, inspections, repairs, payments, and follow-up records. Some information may be kept longer where required for accounting, dispute handling, or legal compliance. When data is no longer needed, we delete it or anonymize it in a manner consistent with our systems and obligations.
Policy Changes
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated. Continued use of the site after an update means the revised policy will govern future processing.
How We Use Data
We use personal data to respond to inquiries, schedule and manage bicycle intake, assess service needs, prepare quotes after inspection, order compatible parts when needed, carry out repairs and adjustments, complete quality checks, provide service summaries, process payments, maintain business records, operate the website, and meet legal or accounting obligations. We may also use limited technical data to secure the site, prevent misuse, and improve basic functionality.
Service Providers and Partners
We may share personal data with payment processors, communication providers, website hosting or technical support services, and other operational partners that help us run the business. These parties may process data on our instructions and are expected to use it only for the services they provide to us. We do not sell personal data as part of ordinary workshop operations.
Legal Disclosures
We may disclose personal data to public authorities, courts, or other parties when required by law, to respond to lawful requests, to protect our rights or property, or to address fraud, security, or compliance concerns. Any such disclosure is limited to what is reasonably necessary for the relevant purpose.
Data We Collect
We may collect contact details, service request information, bicycle intake and inspection details, quote and booking records, payment-related records, communication content, and basic technical data such as device and browser information. Where a customer brings in a bicycle for service, we may also process information needed to identify the work requested, confirm compatibility of parts, and document the service summary.
How We Collect Data
We receive data when a person submits a service inquiry, books an appointment, communicates with the workshop, or provides information during bicycle intake and collection. We also collect limited data through the website and related systems, such as form submissions, device identifiers, and usage records that help us operate the site and manage requests.
Types of Cookies
The website may use essential cookies to support core functions, preference cookies to remember basic settings, and analytics or performance cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose. We do not rely on cookies to collect more information than is reasonably needed for operation and review of site performance.
Cookie Controls
You may block or delete cookies through your browser controls and, where available, through site settings. If you disable certain cookies, parts of the website may not remember your preferences or may function less efficiently. Browser controls do not remove information already processed outside the browser.